Terms & Conditions

1. Interpretation

In these terms, the following words have the following meanings:

1. 01"Client", "you" or "your" means the organisation or individual who engages Mavora for services under a written agreement.
2. 02"Services" means the consultancy, advisory, training, recruitment, interim management and related services Mavora provides, as described in a written agreement.
3. 03"Deliverables" means any documents, reports, plans, tools or materials we create and agree to provide to you.
4. 04"Written agreement" means the signed letter of engagement, statement of work, proposal or contract that sets out the scope, fees and terms of a particular engagement.
5. 05"Website" means this website and any sub-site, page or feature operated by Mavora.

2. About these terms

1. 01These terms govern your use of this website. By accessing or using the website, you accept them in full.
2. 02If you do not accept these terms, please do not use the website.
3. 03We may update these terms from time to time. The version published on this page at the time of your visit applies to your use.
4. 04Any consultancy engagement is additionally governed by a separate written agreement. Where the two conflict, the written agreement takes precedence over the website terms.

3. Use of this website

1. 01This website is provided for general information about Mavora and our services. It does not constitute professional advice and should not be relied upon as such.
2. 02You may use the website for lawful purposes only. You must not use it to transmit defamatory, infringing, harmful or unlawful material, or in a way that disrupts or impairs its operation.
3. 03You must not attempt to gain unauthorised access to any part of the website, its systems or data, or introduce viruses, trojans, worms or other malicious code.
4. 04Automated scraping, harvesting or extraction of content from this website is not permitted without our written consent.

4. Intellectual property

1. 01All content on this website – including text, graphics, logos, imagery, video, layouts and code – is owned by or licensed to Mavora and protected by copyright and other intellectual property laws.
2. 02You may view and download content for your own personal, non-commercial reference. You must not copy, reproduce, republish, distribute or otherwise exploit any content without our written permission.
3. 03On payment of all fees due, the intellectual property in Deliverables created specifically for you under a written agreement is assigned to you, to the extent set out in that agreement. Background methodologies, frameworks and tools developed by Mavora before or independently of the engagement remain our property.
4. 04We may refer to your organisation as a client in general marketing material unless your written agreement states otherwise or you ask us in writing not to.

5. Our services

1. 01Mavora provides consultancy, strategy, commercial, operational, brand, people and membership services across retail, charity, theatre, culture and hospitality sectors, together with training, recruitment, interim management and related offerings.
2. 02The scope, deliverables, timetable and fees for any engagement are set out in a written agreement.
3. 03Every engagement begins with a free 30-minute discovery call. The call is introductory and exploratory; it does not constitute advice and no consultancy relationship is formed until a written agreement is signed.
4. 04We will carry out the services with reasonable skill and care, using suitably qualified personnel.

6. Quotations and fees

1. 01Any quotation or proposal we issue is valid for 30 days from its date unless stated otherwise.
2. 02Quotations are based on the scope and information available at the time. If the scope changes at your request or through circumstances outside our control, we may revise the fees and timeline, and will confirm any change in writing before proceeding.
3. 03Unless stated otherwise, fees are quoted exclusive of VAT and any applicable expenses, which will be added at the prevailing rate.
4. 04A free discovery call does not incur any fee.

7. Payment

1. 01Payment terms are set out in your written agreement. Unless agreed otherwise, invoices are due within 30 days of issue.
2. 02If you dispute an invoice, you must notify us in writing within 7 days of receipt. Undisputed amounts remain payable by the due date.
3. 03We reserve the right to charge interest on late payment at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with any debt recovery costs.
4. 04We may require a deposit or staged payments before commencing work, as set out in the written agreement.

8. Your responsibilities

1. 01To allow us to deliver the services effectively, you agree to provide timely access to information, people, premises and systems, and to make decisions within agreed timescales.
2. 02You are responsible for the accuracy and completeness of information you give us, and for any decisions you make based on our advice or Deliverables.
3. 03You must ensure that your use of the Deliverables complies with all applicable laws, regulations and third-party rights.
4. 04If your failure to meet these responsibilities delays or prevents the services, we will not be liable for any resulting delay or additional cost, and we may adjust the timeline and fees accordingly.

9. Our responsibilities

1. 01We will perform the services with reasonable skill and care and in accordance with the written agreement.
2. 02We will maintain appropriate professional indemnity insurance in respect of the services we provide.
3. 03We will comply with all applicable laws and regulations, including data protection legislation, in the performance of the engagement.
4. 04We will keep your confidential information secure and use it only for the purposes of the engagement.

10. Confidentiality and data protection

1. 01Each party will keep confidential any information received from the other that is marked confidential or is reasonably understood to be confidential, and will not disclose it to any third party without consent, except where required by law.
2. 02We process personal data as a controller and, where necessary, as a processor on your behalf. Our processing is described in our Privacy Policy and in any data processing terms attached to your written agreement.
3. 03Both parties comply with the UK GDPR and the Data Protection Act 2018 in respect of any personal data exchanged in connection with an engagement.
4. 04You must ensure you have a lawful basis to share any personal data you provide to us, and that you have provided any necessary notices to the individuals concerned.

11. Limitation of liability

1. 01Nothing in these terms or any written agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
2. 02To the fullest extent permitted by law, we accept no liability for any reliance placed on the general content of this website where no written agreement is in place.
3. 03Subject to the above, our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort or otherwise, is limited to the total fees paid by you for the services giving rise to the claim in the 12 months preceding the event giving rise to it.
4. 04We will not be liable for indirect, consequential, special or economic losses, or for loss of profit, revenue, business, goodwill or anticipated savings, arising out of or in connection with the engagement.
5. 05You must make any claim within 12 months of becoming aware of the circumstances giving rise to it, failing which the claim is barred.

12. Warranties and disclaimers

1. 01This website is provided on an "as is" and "as available" basis. While we take care to keep information accurate and current, we do not warrant that the content is complete, accurate, up to date or suitable for any particular purpose.
2. 02We do not warrant that the website will be uninterrupted, error-free or free of viruses or other harmful components.
3. 03Advice given in the course of an engagement is based on information and circumstances at the time. Outcomes depend on factors outside our control, and we give no guarantee of specific commercial results unless expressly stated in your written agreement.

13. Subcontracting and third parties

1. 01We may subcontract elements of an engagement to suitably qualified third parties, and will remain responsible for their work to you under the written agreement.
2. 02Where we recommend or introduce third-party suppliers, products or services, we do so in good faith but accept no liability for their acts or omissions. Any contract for their services is between you and that third party.
3. 03This website may contain links to third-party websites. We are not responsible for the content, availability or practices of those sites.

14. Term and termination

1. 01An engagement begins on the date stated in the written agreement and continues until the services are completed or it is terminated in accordance with its terms.
2. 02Either party may terminate an engagement immediately by written notice if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent or subject to an insolvency process.
3. 03Either party may terminate on 30 days' written notice where the written agreement allows, subject to payment for work completed up to the termination date.
4. 04On termination, you will pay for all services performed and expenses incurred up to the effective date, and provisions intended to survive (including confidentiality and liability) continue to apply.

15. Complaints

1. 01We are committed to resolving concerns promptly and fairly. If you have a complaint, please contact us at the address below and we will acknowledge it within 5 working days and respond substantively within 28 days.
2. 02We will review the matter and, where appropriate, offer a remedy. If you remain dissatisfied, you may refer the matter to an appropriate alternative dispute resolution body or, where applicable, the courts.

16. Website accounts and user content

1. 01Where the website offers member areas, accounts or interactive features, you are responsible for keeping your login details secure and for all activity under your account.
2. 02You must provide accurate information when registering and keep it up to date.
3. 03We may suspend or withdraw access if we believe you have breached these terms or misused the website.

17. Cookies

1. 01This website uses cookies and similar technologies to operate and to understand how the site is used. Further detail is set out in our Cookies notice on the Legal page.
2. 02You can control or delete cookies through your browser settings. Doing so may affect some features of the website.

18. Governing law and jurisdiction

1. 01These terms and any dispute arising out of or in connection with this website are governed by the laws of England and Wales.
2. 02Any consultancy engagement is governed by the law specified in the written agreement or, if none is specified, the laws of England and Wales.
3. 03The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms or an engagement, subject to any mandatory consumer rights you may have.

19. Changes to these terms

1. 01We may revise these terms from time to time. Changes take effect when the updated version is published on this page.
2. 02You should review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

20. Contact

Mavora Consultancy is registered in England & Wales. You can contact us about these terms using the details below.

1. 01Email: hello@mavoraconsulting.com
2. 02Studio: MAVORA Consultancy, 20-22 Wenlock Road, London, N1 7GU
3. 03Office hours: Monday–Friday, 9am–6pm GMT

Questions about these terms? Get in touch.