Legal & Regulatory
Legal & Regulatory
Our policies, statements and regulatory information. Contact us for full documents.
Accessibility
We aim to make this website accessible to everyone. If you experience any barrier using this site, please contact us and we will help you access the information you need.
Complaints
We are committed to resolving concerns promptly and fairly. If you have a complaint, please contact us using the details below. We will acknowledge it within 5 working days and respond substantively within 28 days. If you remain dissatisfied, you may refer the matter to an appropriate alternative dispute resolution body or, where applicable, the courts.
Ethics & Independence
MAVORA acts with honesty, integrity and transparency in every engagement. We only accept work where we are competent and independent to undertake it, and we manage any potential conflict of interest openly and in accordance with our professional obligations.
Supplier Code of Conduct
We hold our suppliers and specialist partners to a shared standard of conduct, quality, compliance and confidentiality. Our Supplier Code of Conduct sets out the expectations we have of those who work alongside us, and is available on request.
Partner Standards
Specialist partners in the MAVORA delivery network are expected to meet appropriate professional, insurance, compliance and capacity standards, and to deliver to brief with the craft and care we hold ourselves to. Partner standards are set out in engagement-specific agreements and are available on request.
Questions about any of these? Get in touch or email hello@mavoraconsulting.com.