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MAVORA Performance Review

Find out what's working, what's not and where your biggest opportunities lie.

The MAVORA Performance Review provides leadership teams with an independent, focused assessment of organisational and commercial performance. It helps identify where performance is strong, where opportunity is being missed and where intervention could create the greatest impact.

The Challenge

You're not alone in facing this.

You know something isn't working as well as it should – but you can't see clearly enough through the day-to-day to know where the biggest opportunities lie, or where intervention would create the greatest return.

Who This Is For

Leadership teams who need an independent, evidence-led assessment of performance – to validate what's working, surface what isn't, and prioritise where to act.

What MAVORA Looks At

A focused, evidence-led assessment.

Commercial performance
Revenue
Margin
Costs
Customers, visitors and audiences
Operations
People and productivity
Technology and processes
KPIs and performance management
Income and growth opportunities
Risk and barriers to performance

How MAVORA Works

Discover

Diagnose

Design

Prioritise

Act

What You Receive

Clear, practical output.

Performance assessment
Key findings
Priority opportunities
Immediate quick wins
Key risks and barriers
Recommendations
Priority actions
90-day action plan

Retail

Retail Performance Review

Discuss a Retail Performance Review

What we review

Sales and like-for-like performance
Margin and pricing
Promotions
Stock productivity
Category performance
Store profitability
Labour productivity
Customer conversion and basket size
Estate performance
Loss and stock controls
Digital performance
KPIs

Charity Retail

Charity Retail Performance Review

Discuss a Charity Retail Performance Review

What we review

Shop contribution
Sales
Gift Aid
Donations
Stock productivity
Pricing and merchandising
Volunteer utilisation
Paid labour productivity
Estate performance
Operating costs
Online retail
Customer and donation proposition
Commercial KPIs

Theatre

Theatre Performance Review

Discuss a Theatre Performance Review

What we review

Financial sustainability
Ticket income
Audience performance
Pricing
Secondary spend
Retail and F&B
Venue utilisation
Memberships
Fundraising
Commercial partnerships
Operating costs
People and productivity

Culture & Heritage

Culture & Heritage Performance Review

Discuss a Culture & Heritage Performance Review

What we review

Visitor performance
Commercial income
Admissions
Retail and F&B
Memberships
Events and venue hire
Funding mix
Fundraising
Operating model
People and volunteers
Visitor experience
Impact measures

Hospitality

Hospitality Performance Review

Discuss a Hospitality Performance Review

What we review

Revenue
Margin
Pricing
F&B and menu performance
Labour
Waste
Procurement and supplier costs
Guest experience
Capacity utilisation
Technology
Operating processes
KPIs

Leisure & Attractions

Leisure & Attractions Performance Review

Discuss a Leisure & Attractions Performance Review

What we review

Attendance
Admissions and pricing
Yield
Secondary spend
Retail and F&B
Season passes and memberships
Events
Labour productivity
Seasonality
Visitor experience
Site utilisation
Operating costs

From Recommendation to Implementation

We don't stop at recommendations.

MAVORA can help define the solution, source specialist expertise, select suppliers, coordinate implementation, lead projects, deliver change and evaluate outcomes.

Define

Source

Select

Coordinate

Deliver

Evaluate

Start Here

What's the biggest challenge facing your organisation?

You don't need to know which MAVORA service you need. Start by telling us what you're trying to solve.

30 minutes · No obligation · Focused on your challenge

Book a Challenge Call